Operational Coverage · Incident Response
Something went wrong.
Your next guest will never know.
Incident response is part of your coverage. We detect it, handle it, and document it — you see all of it and decide what matters. 3–15 properties · North Shore MA.
Active incident right now? Call the line → Average text response under 15 min.
✓ 15-min response✓ Detected & documented✓ You decide — we don't conduct claims✓ Inside your coverage
Inside your coverage · Incident protocol
Every failure has a protocol.
Whatever happened, your coverage has handled it before — and it lands in your decision queue, documented, before it becomes the guest's problem.
Smoke & OdorDetected, handled, and documented. Remediation options to you — you decide.
Party AftermathDamage logged with timestamped photos. Incident package in your queue.
Guest DamageAssessment photos + record. You decide the claim — we don't conduct it (ADR boundary).
Checkout DisputeTwo-cleaner verification, timestamped condition report. Evidence, not opinion.
Missed CheckoutWe coordinate access and complete the turnover. Logged on your timeline.
BiohazardSpecialized protocol. Safe disposal. Full documentation.
Documentation Standard
We document. You decide.
Every incident comes back as a package — timestamped photos, incident log, and operational record. We document to the standard. You decide on any claim. We don't open, negotiate, or speak for you to Airbnb — that stays yours.
See how coverage works →✓Timestamped before/after photos
✓Incident log with exact timeline
✓Damage assessment notes
✓Operational completion record